When my father gifted me this gift on my birthday with the thought that it may be a perfect gift for a traveler, blogger, and public figure like me. Also after unboxing, I fell in love with this oh, yes! that was a Samsung flip.

I was walking on my balcony talking on my handset when the drizzle started and a few drops of rainwater fell on the surface of my phone. Though I returned to my room  I was not taking this seriously as the manual of the handset says it's water resistant and can handle 1.5-meter water for up to 30 minutes. However, when it started raining I came back to my room.  Also, I was not expecting that these small drops screen touch so much that it damages my handset with a screen touch.  The next morning, as I was charging my phone, and noticed a small black deposition, when I touched it and it started spreading and it seems that water entered inside the screen.

he mailed me asking for an invoice. I responded to the mail within 50 minutes with the expectation that my problem would finally rest. 

at 9:20 am I received a mail from her mentioning that she had received invoice mail and she will ask the service center if they have a spare phone they will provide me as per my request in the previous mail. On the same evening around 5:15 pm, I got a call from her where she told me to send a picture of the mobile phone screen. When I asked for a reason she explained to me – “Generally In liquid damage cases black deposition doesn’t occur and the service team wanted to assure that this is liquid deposition.” In a surprise, I asked her  ” What  is the issue if not liquid damage ?”  She said that is what I want to figure out”

Now tell me something. I want to ask a question from the manufacturer to the technical assessment team and all the authorities of the service centre. In my liquid damage case, why did you try to escape? Instead of getting it quickly repaired, you are wasting my time and energy here.

After wasting one week I was expecting justice, but as usual, Samsung made a stand at the same place. I was wrong to keep my hopes high. Today, again I get a call from Tanisha and she asked me to go and give my handset to the service centre. I reminded her about our previous conversation that being a public figure I have time restraints and without my handset, as promised by them, my work is suffering a lot. Therefore, I sought a spare handset, but as usual, they didn’t bother about my convenience and I kept suffering all losses. On day 1 itself, I mentioned that I recently met with an accident and I am under bed rest. But they didn’t even understand my case and rudely she kept telling me I should send the phone with someone to the service centre. When all my efforts to explain to them my grievances and issues failed I  replied that I shall move to consumer court. A customer-oriented brand always values its customers, but here Samsung proved that customer is just their dice. They just want to loot money. They have a pick-and-drop facility, but she did not even mention it once. When I requested her she told me she will coordinate with the service centre and will get back to me.

Meanwhile, I received a call from the service centre guy that he is coming to pick up my handset, I said ok. Now, what happened to me, you the reader will feel am I talking about a brand “SAMSUNG” or a local brand. Guess what, a guy came with a paper and he asked me to sign. Before signing I had a look at the paper, you guys must have a look too. I am attaching this here with my blog.

I told, “I guess this is a job sheet which is acknowledged by the customer after repair where all these are mentioned, I can’t sign this wrong sheet”

To my surprise, I asked the service guy to call the service centre I want to talk to, I asked him what paper he sent? How can I give my 90,000/- rs mobile without any job sheet? How they can be so irresponsible or illiterate that they can not even be responsible for what document they should send to sign while receiving a mobile from the customer, especially when it is picked up from home. How can a person like me believe in a random normal-looking engineer who doesn’t even wear a uniform? When I asked the question he replied “I don’t know anything, I was just told to pick up a mobile from you”. It is unbelievable that the guy is not even a permanent employee in Samsung, this is again thinking that a company like. Samsung’s services will go up to this level.